I received the product but I want to return it, what should I do?

>

If, upon receiving your order, you don´t like it or it doesn´t meet your expectations, you have 14 days to process the return..



 
 

How many days do I have to return my order?

>

Once the order is received, you have a period of 14 calendar days to process the return through the website.



 
 

How can I return my order within 14 days?

>

Returning a product or dealing with an issue is very easy. To do so, go to "My account": 

1. Log in and go to "My Orders".

2. Select the order you want to return by clicking on "View Order".

3. On the return tab, tick the boxes of the product to be returned + quantities.

4. State the reason for the return and the solution you want in order to resolve the incident (bonus, subscription, replacement). You can attach images and add comments. I´m sure they will be of great help to us to speed up the process!

We will send you an email responding to your request within a maximum of 2 working days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same email with which you placed your order and follow the aforementioned steps.

IMPORTANT: In order for us to collect your order, the product must be disassembled and in its original packaging with its internal protections, the product must be in perfect condition, not be dirty, stained, smelly, mistreated or damaged.



 
 

Can I make a product or colour change after receiving the order?

>

We can only make changes to your order if it has not yet left our warehouse. If you would like to change a product that has not yet been shipped, send us an email to clientes@ofichairs.com 

If it has already been shipped and you would like to change it, you will have to wait to receive it before processing the return through the website, in your account area in the ´´My Orders´´ section. To order a new product in another colour/size, you will have to place a new order with the product or products you want.



 
 

I received a damaged or defective product, what should I do?

>

If you have received a defective or damaged product, you have 48 hours to process the claim. You can do so directly by logging into your personal account:

1. Log in and go to "My Orders".

2. Select the order you would like to return by clicking on "View Order".

3. On the return tab, tick the boxes of the product to be returned + quantities.

4. State the reason for the return and the solution you want in order to resolve the issue. You can attach images and add comments. The more details you give us the better, because they will be of great help to us to speed up the process.

We will send you an email responding to your request within a maximum of 2 business days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same email with which you placed your order and follow the aforementioned steps.

IMPORTANT: In order for us to collect your order, the product must be disassembled and in its original packaging with its internal protections, the product must be in perfect condition, not be dirty, stained, smelly, mistreated or damaged.



 
 

I received an incorrect product, what should I do?

>

If you have received an incorrect product, you have 48 hours to contact us. In this case, we will send you the correct product as soon as possible. Ofichairs will bear the costs of collecting the incorrect product and delivering the correct one.  You can file your complaint directly by accessing your account and going to the “my orders” section and selecting “incorrect product” as the reason for the issue. 

IMPORTANT: In order for us to pick up the incorrect order, the product must be disassembled and in its original packaging with its internal protections.



 
 

Are returns free?

>


For returns of products already delivered and within the terms of return (30 days), we will terms of return (30 days), we will refund the full amount of the products. We take care of collecting the product at your address (at the customer's expense).
In case of return, we will take care of the reception of the package and the management with the transport company. If you prefer, you can also send the package on your own by choosing the transport company of your choice.
Remember that for us to be able to the product must be disassembled and in its original packaging with its internal protections. the product must be in perfect condition, without being dirty, stained, smelly, mistreated or damaged. with damages caused.


 
 

When will I receive the money back for my returned order?

>


The refund will always be made using the same method of payment with which you made the purchase. Once we receive the product in our warehouse and verify that everything is in order, we will process the refund within a maximum of 15 days. This period may vary depending on the payment method used or in accordance with the specific conditions of your bank..



 
 

Can I request a refund of my order to another card or payment method?

>


En el momento de la entrega, verifica la conformidad y el estado de los productos, la integridad del embalaje y que el número de bultos entregados correspondan a lo que indica el albarán de transporte. Si detectas alguna incoherencia, escribe en el albarán "acepto con reserva" y especifica también la causa.



 
 

¿Qué pasa si no estoy en casa cuando me entreguen el pedido?

>


No, the refund will be processed using the same method of payment with which you made the purchase.



 
 

How are incidents or repairs resolved?

>


Ofichairs provides you with various options depending on the nature of the incident:

- Repair or replacement: If a product is damaged, Ofichairs undertakes, as a first option, to repair it or, if this is not possible, to replace it with a new one or a similar one

- Credit: Refund of the amount paid. This is not possible if more than 14 days have elapsed since the product was received. Effective within 7/10 days

- Refund: Return of the amount by means of a discount voucher to be applied on your next order. This is not possible if more than 14 days have elapsed since the product was received, except for exceptions that will be looked into on a case-by-case basis. Effective within 2-3 days. The management time for this method is quicker than for a Refund.



 
 

The courier has not yet contacted me to pick up the product.

>


As soon as the pick-up day is confirmed, this is normally carried out within a maximum of 5 business days. If this deadline has passed and you have not yet been contacted, please contact us