Ofichairs

 

I received the product but I want to return it, what should I do?

>

If, upon receiving your order, you don´t like it or it doesn´t meet your expectations, you have 14 days to process the return..



 
 

How many days do I have to return my order?

>

Once the order is received, you have a period of 14 calendar days to process the return through the website.



 
 

How can I return my order within 14 days?

>

Returning a product or dealing with an issue is very easy. To do so, go to "My account": 

1. Log in and go to "My Orders".

2. Select the order you want to return by clicking on "View Order".

3. On the return tab, tick the boxes of the product to be returned + quantities.

4. State the reason for the return and the solution you want in order to resolve the incident (bonus, subscription, replacement). You can attach images and add comments. I´m sure they will be of great help to us to speed up the process!

We will send you an email responding to your request within a maximum of 2 working days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same email with which you placed your order and follow the aforementioned steps.

IMPORTANT: In order for us to collect your order, the product must be disassembled and in its original packaging with its internal protections, the product must be in perfect condition, not be dirty, stained, smelly, mistreated or damaged.



 
 

Can I make a product or colour change after receiving the order?

>

We can only make changes to your order if it has not yet left our warehouse. If you would like to change a product that has not yet been shipped, send us an email to clientes@ofichairs.com 

If it has already been shipped and you would like to change it, you will have to wait to receive it before processing the return through the website, in your account area in the ´´My Orders´´ section. To order a new product in another colour/size, you will have to place a new order with the product or products you want.



 
 

I received a damaged or defective product, what should I do?

>

If you have received a defective or damaged product, you have 48 hours to process the claim. You can do so directly by logging into your personal account:

1. Log in and go to "My Orders".

2. Select the order you would like to return by clicking on "View Order".

3. On the return tab, tick the boxes of the product to be returned + quantities.

4. State the reason for the return and the solution you want in order to resolve the issue. You can attach images and add comments. The more details you give us the better, because they will be of great help to us to speed up the process.

We will send you an email responding to your request within a maximum of 2 business days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same email with which you placed your order and follow the aforementioned steps.

IMPORTANT: In order for us to collect your order, the product must be disassembled and in its original packaging with its internal protections, the product must be in perfect condition, not be dirty, stained, smelly, mistreated or damaged.



 
 

I received an incorrect product, what should I do?

>

If you have received an incorrect product, you have 48 hours to contact us. In this case, we will send you the correct product as soon as possible. Ofichairs will bear the costs of collecting the incorrect product and delivering the correct one.  You can file your complaint directly by accessing your account and going to the “my orders” section and selecting “incorrect product” as the reason for the issue. 

IMPORTANT: In order for us to pick up the incorrect order, the product must be disassembled and in its original packaging with its internal protections.



 
 

Are returns free?

>


In the case of returns due to cancelling a purchase, you will be refunded the full amount of the products you return, however, not the transport costs which are non-refundable.



 
 

When will I receive the money back for my returned order?

>


The refund will always be made using the same method of payment with which you made the purchase. Once we receive the product in our warehouse and verify that everything is in order, we will process the refund within a maximum of 15 days. This period may vary depending on the payment method used or in accordance with the specific conditions of your bank..



 
 

Can I request a refund of my order to another card or payment method?

>


En el momento de la entrega, verifica la conformidad y el estado de los productos, la integridad del embalaje y que el número de bultos entregados correspondan a lo que indica el albarán de transporte. Si detectas alguna incoherencia, escribe en el albarán "acepto con reserva" y especifica también la causa.



 
 

¿Qué pasa si no estoy en casa cuando me entreguen el pedido?

>


No, the refund will be processed using the same method of payment with which you made the purchase.



 
 

How are incidents or repairs resolved?

>


Ofichairs provides you with various options depending on the nature of the incident:

- Repair or replacement: If a product is damaged, Ofichairs undertakes, as a first option, to repair it or, if this is not possible, to replace it with a new one or a similar one

- Credit: Refund of the amount paid. This is not possible if more than 14 days have elapsed since the product was received. Effective within 7/10 days

- Refund: Return of the amount by means of a discount voucher to be applied on your next order. This is not possible if more than 14 days have elapsed since the product was received, except for exceptions that will be looked into on a case-by-case basis. Effective within 2-3 days. The management time for this method is quicker than for a Refund.



 
 

The courier has not yet contacted me to pick up the product.

>


As soon as the pick-up day is confirmed, this is normally carried out within a maximum of 5 business days. If this deadline has passed and you have not yet been contacted, please contact us 



 
 
 

This store asks you to accept cookies for performance, social media and advertising purposes. Social media and advertising cookies of third parties are used to offer you social media functionalities and personalized ads. Do you accept these cookies and the processing of personal data involved?

Necessary cookies
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Cookie name Provider Purpose Expiry
cfmrk_userLangRedirect cloudfare
PrestaShop-# ofichairs.com This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification. 480 hours
_ga cloudfare
_hp2_id.* cloudfare
_hp2_props.3538148622 cloudfare
Marketing cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Cookie name Provider Purpose Expiry
APISID Google
CONSENT Youtube
cto_bundle Criteo
fr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months
MUID Bing
presence Facebook
SAPISID Google
sb Facebook
spin Facebook
SSID Google
s_gl Youtube
VISITOR_INFO1_LIVE youtube.com Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 days
xs Facebook
YSC youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session
_fbp Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months
_gcl_au Google
_uetmsclkid Bing
_uetsid Haya
_uetvid Bing
__Secure-3PAPISID Google
__Secure-3PSID Google
__Secure-3PSIDCC Google
Statistic cookies
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Cookie name Provider Purpose Expiry
c_user Facebook
datr Facebook
gaGlobalCookie Google
HSID Google
oct8ne-visitor Oct8ne
PREF Google
SID Google
SIDCC Google
_ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
_gid Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day
_hjAbsoluteSessionInProgress Hotjar
_hjid Hotjar
Content not available